Delivery and Returns

Buying Direct from Brinsea Products Inc.

We aim to hold all products in stock and to ship within 48 hours of receipt of orders.

Transit  time will vary according to your location and the service selected. After placing your order, you will usually receive a tracking number and link to enable you to track the delivery of your order if this does not appear please feel free to contact us directly and we will be happy to assist.

All goods sent by carrier require a signature upon delivery. Use the comments text box on the order system if you would like your order to be sent without signature but please note that Brinsea® will not be responsible if the package goes missing.

US Shipping

Shipping & Handling prices indicated on our pricelist and at checkout are for deliveries within the Continental U.S. by UPS/Fed Ex Ground service or equivalent.

Contact us for shipping quotes to Alaska, Hawaii, Puerto Rico and international shipments.

If you need your order in a hurry we can ship via UPS/Fed Ex Next Day Air or Second Day Air. Please contact us for shipping rates.

International Shipping

We routinely ship our products throughout the world but because of the variety of destinations and shipping options we need to quote delivery charges for each order. Please contact us with your delivery address and we will endeavor to find the most economical shipping option for your destination.

Please note that Vetario/Brinsea® will not charge nor will be responsible for Customs Duty, brokerage fees or any other Customs clearance charges.

Backordered Items

Occasionally items may be on a longer delivery and we will notify you as soon as possible with an estimated delivery day.

Outstanding orders / backordered items may be canceled at any time.

Damaged Items

Vetario/Brinsea® will not be responsible for items damaged in transit.

Inspect your packages carefully upon arrival and report any damages or missing items within 5 days of receipt of your order. If we receive no such notification, you will be deemed to have accepted the items as satisfactory.


Late deliveries

Vetario/Brinsea® cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the appointed carrier.